Welcome to the Olivia Plants Sales FAQ page! We’re here to help you with any questions you might have about our plants, containers, and gardening accessories. Our goal is to make your gardening experience as joyful and seamless as possible, from browsing our collection to receiving your nature-inspired purchases.

Products & Care

What types of plants do you specialize in?
We offer a wide variety of high-quality plants, including 5-Star Foliage Houseplants, Agastache, Amaryllis (including bicolor varieties), Aquilegia, Asclepias, Aster, Astilbe, Ball-Form and Best-Selling Dahlias, Brunnera, and more. We also offer beautiful containers, supplies, and bird-friendly accessories like baths, feeders, houses, and seed.
How do I care for my plants when they arrive?
Please open your package promptly upon arrival. Each plant is carefully packaged with specific hydration systems to ensure its health during transit. We include detailed care instructions with your shipment. Generally, most plants will need water and appropriate sunlight immediately. If you have specific questions about a particular plant, please don’t hesitate to contact our customer service team.

Ordering & Account

How do I place an order?
Simply browse our website, select your favorite plants and products, and add them to your cart. Proceed to checkout when you’re ready, where you can enter your shipping details and choose your preferred payment method.
Do I need to create an account to place an order?
While creating an account allows you to track your order history and save your information for faster checkout, you can also check out as a guest.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your transaction data is handled with the utmost security.

Shipping & Delivery

Where do you ship?
We proudly serve plant enthusiasts across the globe! However, we are currently unable to ship to Asia and a few remote locations. We are continually working to expand our reach.
What are your shipping options and costs?
We offer two shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS. Your order will typically arrive within 15-25 days after dispatch.
How long does it take to process and ship my order?
All orders require 1-2 business days for processing before they are shipped. During peak seasons, processing may occasionally take slightly longer, but we will always keep you informed of any delays.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this to follow your package’s journey right to your doorstep.

Returns & Refunds

What is your return policy?
Your satisfaction is our priority. If any item arrives damaged or is unsatisfactory, please contact our customer service team at [email protected] within 15 days of receipt. We will be happy to arrange for a return or replacement.
How do I initiate a return?
Please contact us via email at [email protected] with your order number and details about the issue. Our team will guide you through the process and provide you with any necessary instructions.

Contact Us

How can I contact customer service?
We’d love to hear from you! For any questions, concerns, or just to share your gardening stories, please email us at [email protected]. Our team is dedicated to providing you with thoughtful and timely assistance.

Thank you for choosing Olivia Plants Sales. We’re thrilled to help you bring nature’s finest to your doorstep!

The Olivia Plants Sales Team