Privacy Policy

Last Updated: October 26, 2023

Welcome to Olivia Plants Sales (flowerplantsale.com). We are committed to nurturing not only your garden but also your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase. We value transparency and are dedicated to protecting your privacy with the same care we provide our 5-Star plants.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect information that you provide directly to us, as well as some data automatically when you use our site.

• Personal Information: When you make a purchase or create an account, we collect information such as your name, shipping address (e.g., 839 Gerald L. Bates Drive, Boston, US 02110), email address, phone number, and payment details (like credit/debit card information or PayPal email). Please note, we do not store your complete payment card details on our servers.
• Order Information: Details about the products you purchase, such as Amaryllis bulbs, Dahlia tubers, or Bird Feeders.
• Automatically Collected Information: When you browse our site, we may collect data about your device and usage through cookies and similar technologies. This includes your IP address, browser type, operating system, pages you viewed, and the dates/times of your visits.

2. How We Use Your Information

We use your information to cultivate a personalized and efficient experience:

• To process your orders, arrange shipping, and send order confirmations.
• To communicate with you about products, promotions, and gardening tips, if you have opted in.
• To improve our website, product offerings, and customer service based on your feedback and browsing behavior.
• To prevent fraud and enhance the security of our transactions.
• To comply with legal obligations.

3. Sharing and Disclosure of Information

Your privacy is paramount. We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business, and servicing you (e.g., payment processors like PayPal and credit card companies, shipping carriers). These partners are obligated to keep your information confidential.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Please note: We ship products globally, excluding Asia and a few remote locations. Therefore, your data may be transferred to and processed in the United States or other countries where our service providers operate.

4. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted. We follow industry-standard practices to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

As a valued customer, you have rights regarding your personal data:

• Access and Update: You can access and update your personal information by logging into your account on our website.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.
• Data Deletion: You can request deletion of your personal data, subject to certain legal obligations we may have to retain transaction records.
• Cookies: You can choose to disable cookies through your browser settings. However, this may affect your ability to use some features of our site.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember items in your shopping cart, understand how you interact with our site, and personalize content. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).

We may also use third-party services, such as Google Analytics, to analyze trends and improve our website. These services may use cookies to collect non-personally identifiable information about your visits.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please reach out to us:

Thank you for trusting Olivia Plants Sales. We are here to help your garden—and your privacy—flourish.

Happy Gardening!
The Olivia Plants Sales Team